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Best Live Chat Plugins for WordPress

When a customer browses your website, they want instant answers to their questions. More than 67% of users abandon their shopping carts on online stores, meaning without the right software to meet your clients’ demands, you could be losing out on many sales.

Live chat software lets you instantly answer questions. This could potentially convert prospective customers into paying customers.

This article will recommend the best live chat software for your business. All of our recommendations work with WordPress websites, so if you’re using WordPress to create your site, you’ll be covered.

Table of Contents

Why Should You Add Live Chat To Your Website?

Apart from being a useful tool for your customers to get answers to their questions, 73% of people say live chat offers the highest satisfaction rating compared to email and telephone.

Live chat features can have a significant impact on your online sales. A positive live chat experience can help your customers receive the answers they need, converting them into a sale.

To further increase your sales, live chat can reduce cart abandonment and boost your conversion rates. Of course, it depends on the type of live chat software you use.

A poor live chat experience could leave your customers extremely unhappy. That’s why it’s important to find an affordable yet effective live chat service that’s easy to use. 

Best Live Chat Software

To ensure you’re in a position to improve sales and offer great customer service, we’ve put together a list of our recommendations for the best live chat software and live chat plugins for WordPress.

  • LiveChat
  • ChatBot
  • Sendinblue
  • LiveAgent
  • Olark
  • Intercom

1. LiveChat (Best Overall Live Chat Plugin)

Plugin Cost: Free

Pricing: Starting from $16 per agent/month

Free Trial: Yes

LiveChat is without a doubt the industry leader in live chat software. The main benefit of LiveChat is that it’s easy to install, especially with their free LiveChat plugin for WordPress.

Using LiveChat, your support agents can use a laptop, tablet, or mobile device. This means you won’t have to log in to WordPress to talk to customers on the go.

LiveChat includes features like surveys, workflows, and support tickets. All of these add to the customer experience and can help you and your agents learn from analytical data.

If you’re looking to integrate LiveChat with other software, you can do this with Hubspot, Google Analytics, ZenDesk, and MailChimp. This means the process is much easier and you won’t have to keep entering in customer details with each system.

LiveChat’s software loads extremely quickly and works on all devices. It offers the best user experience of any live chat software and can be used on multiple types of websites including eCommerce websites. You can even customize your chat window to match your business branding.

2. ChatBot

Plugin Cost: Free

Pricing: Starting from $50/month

Free Trial: Yes

Although it may not be every business’s choice, ChatBots are becoming increasingly powerful. ChatBot uses advanced AI to boost customer engagement in order to grow your business. 

ChatBot comes with a drag and drop interface allowing you to create your own ChatBot to use on your website. There’s plenty of ready-made templates that allow you to custom conversation scenarios that fit your business requirements.

The eCommerce bot can walk your customers through your whole buying process. You can use the lead generation features to enhance sales and book calls. You can also ask ChatBot to include products directly from your website, meaning your customers can purchase products directly from the chat.

Other bots include customer service templates, restaurants, coffee shops, recruitment agencies, and more. The templates are probably the most stand-out feature because they leverage small businesses’ ability to play the bigger game.

If you’re looking for a virtual assistant for your website that can enhance sales and answer customer questions, ChatBot is by far the best software out there. You can also integrate it with Facebook and messaging apps, all in one place.

3. Sendinblue

Plugin Cost: Free

Pricing: Starting from $66/month

Free Trial: Yes

Sendinblue’s live chat software is incredibly easy to use and beginner-friendly. If you’re starting your first business or you’re hesitant about live chat software, Sendinblue can settle any fears you might have.

It’s really easy to set up and add your chatbox, as well as downloading and installing the free WordPress plugin. You can convert your website visitors to sales by answering questions via live chat.

Because Sendinblue is known for their marketing features, you can capture leads with their marketing automation tools. From retargeting for Facebook ads to full marketing automation, Sendinblue has all the boxes ticked.

While it’s a little more expensive than other live chat software, Sendinblue is a complete marketing package that includes live chat software, CRM, SMS, and email marketing.

4. LiveAgent

Plugin Cost: Free

Pricing: Starting from $15/month

Free Trial: Yes

LiveAgent is an omnichannel live chat and help desk software package allowing you to explore their range of features like email ticketing, video chat, live chat, call center, and lots more.

If your small business doesn’t already have a support desk system in place, you can use LiveAgent to make things easier. Their all-in-one platform offers seamless integration with WordPress and other website builders. 

You can also integrate LiveAgent with top email marketing services and CRMs. Their limited free plan will give you an insight into their services and is a great starting point for small businesses.

5. Olark

Plugin Cost: Free

Pricing: Starting from $17/month

Free Trial: Yes

Olark’s popular live chat solution is ideal for online businesses. If you’re looking for an easy live chat software service, Olark integrates well with WordPress, allowing you to copy/paste a code into your sidebar widget.

If you want to integrate Olark with other services, again, it’s really easy to do. You can also leverage third-party mobile apps on iOS and Android that allow you to connect to Olark. This means you can talk to your customers when you’re out and about.

Olark’s simple pricing structure is a breath of fresh air. You’ll get a discount if you sign up for longer, and there’s a 14-day free trial to see if you like their service or not.

6. Intercom

Plugin Cost: Free

Pricing: Starting from $87/month

Free Trial: Demo

If you’re looking for a complete business tool, Intercom provides lead capture, messaging services, and live chat widgets. You can automate these with your own workflows, add chatbots, and keep customer engagement at an all-time high.

Intercom can also be used as an onboarding tool, lead generation tool, and support assistant. If your business requires all of these tools, then Intercom is an affordable option. However, if you’re only after live chat software, it may be an expensive option that you aren’t using to its full potential.

Intercom easily integrates with WordPress, Google Analytics, CRM software, slack, and email marketing services. Pricing can be tailored depending on your usage and add-ons.

What's The Best Live Chat Software?

Our expert pick of the best live chat software is LiveChat. It’s hands down the best software and offers all of the right features and the best price available. It’s suitable for small and large businesses and keeps things simple with an easy-to-use WordPress plugin.

If you’re more in the market for chatbot software, then ChatBot is our tool of choice. It’s easy to set up and offers plenty of features you can leverage to your advantage, including direct product sales.

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